Our online store is protected with an SSL certificate, which ensures that any information you enter is securely encrypted and cannot be accessed by third parties. Additionally, we are Verified on Trustedsite.com and hold a valid trust certificate. We are fully committed to protecting your privacy. We do not sell or share customer information with any outside parties. During the checkout process, your credit card details, if provided, are never stored. Any personal information we collect is used exclusively to process your order. If you opt in to our mailing list, you may receive occasional promotional emails or special product offers. Every marketing email includes a link to unsubscribe, giving you complete control over whether you receive future messages from us.

You can update your account information at any time with ease. Simply visit the login page athttps://bathroomsconce.com/account/login/, sign in, and click on “My Account” followed by “Account Details”. From there, you’ll be able to modify any of your personal information.

You can update your billing or shipping address anytime by logging into your account and navigating to the Address section within your account panel. From there, simply edit or add the address details as needed.

To reset your password, log into your account and go to the Account Details section within your account panel. From there, you'll find the option to update your password.

If you’ve forgotten your password, simply click on “Forgot password?” on the login page. Instructions to reset your password will be sent to your registered email address.

Visithttps://bathroomsconce.com/account/register, fill out the necessary details, and click “Register”. Once you submit the form, your account will be successfully created and confirmed, and you'll receive a notification.

We’re fully stocked and ready to ship—just place your order! In the rare event that an item is out of stock, we’ll reach out to you promptly with updates and next steps.

If you wish to cancel your order, please act quickly. Once your order has been processed, you’ll need to get in touch with us and return the product. You can reach us by emailing hello@bathroomsconce.com or through the Live Chat Widget on our website.

Great news! You won’t pay a single cent for shipping — it’s completely on us. Enjoy free shipping with no minimum purchase required. All we ask in return is a little bit of your love!

Just reply to your order confirmation email to verify your details. If you notice that the address provided is incorrect, please inform us by emailing hello@bathroomsconce.com or through our live chat widget. We can update the address within 24 hours of your notification. Please note, refunds will not be issued for incorrect addresses reported after the 24-hour window.

We choose the most suitable carrier and shipping method based on the size and weight of your order. Certain items may have minimum quantity requirements. Please allow 4–7 days for production before your order ships. Delivery typically takes 15–21 days, depending on your location. Tracking information will be available 3–5 days after shipment. If you haven’t received your tracking number within 7 business days, please reach out to us at hello@bathroomsconce.com or via our Live Chat Widget. You won’t be charged for any items that aren’t shipped, and backordered products will only be billed once dispatched. Delivery is made to your door and does not include unpacking or assembly.

You can track your order anytime by visiting our Track Order page. Once your order is processed, we’ll send you the tracking code so you can follow your shipment’s progress.